Thank you for shopping at OKKEEY. We want you to love every item you bring into your home. If something isn’t right, we’re here to make it right.

Return Window

We accept return requests within 30 days of delivery. To be eligible, items must be unused, unwashed, in their original condition, and in the original packaging.

Non-Returnable Items

For hygiene reasons, the following cannot be returned unless they arrive defective or incorrectly shipped:

  • Bedding that has been used, washed, or removed from its original packaging
  • Opened pillowcases, sheets, and pillow shams (unless faulty)
  • Clearance and final-sale items

How to Start a Return

  1. Email us at walmart_sale01@163.com with your order number and the reason for the return.
  2. Our support team will respond within 1–2 business days with return instructions and the return shipping address.
  3. Pack the item securely in its original packaging and ship it to the address we provide. We recommend using a trackable shipping service.

Return Shipping Costs

  • Defective, damaged, or incorrect items: Return shipping is on us. Please include photos of the item and its packaging when you contact us — it helps us resolve your case faster.
  • Change of mind or wrong size/color: The customer covers return shipping, unless otherwise stated on the product page at the time of purchase.

Refunds

Once your return is received and inspected, we’ll email you the result. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping fees are non-refundable, except for defective or incorrectly shipped items.

Exchanges

We replace items that arrive defective, damaged, or incorrect. To swap a size or color, please return the original item for a refund and place a new order.

Damaged or Missing Items

If your order arrives damaged or incomplete, contact us within 7 days of delivery with your order number and photos. We’ll arrange a replacement or a full refund, including shipping.

Order Cancellations

Orders can be cancelled within 12 hours of purchase for a full refund, as long as they haven’t been processed or shipped. Once an order ships, it can no longer be cancelled but may be returned under this policy.

Contact Us

Questions about returns or refunds? We’re happy to help.